We want to stress, you should never let anyone remote access in to your computer and you can 100% trust the person on the other end of the phone.
We will always be on a call from 01332 820 008 or email from firstname.lastname@example.org. If ever you are not convinced that the person on the other end of the phone is genuine, hang up the call.
By continuing with a remote session, a Derbyshire Computer Services LTD technician will be able to see and take control of your computer.
If at any point you want to cancel the session, click 'stop' or 'end session' on the top of your screen.
If you have anything open on your screen that you deem confidential or do not want our technician to see, close it before continuing.
Your technician will provide you with a code to type in the below box. When you have typed this in, click connect.
Our software will then begin to download. You will see this on the bottom left, or the top right. Click it to open and follow the on-screen instructions / Instructions from your technician.